Privacy Policy

Masterbuild Trading Ltd ("we", "us", "our") is a UK supplier of building materials.

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at [email protected] or by telephone on 01635 920124.

We may collect and process the following personal data:

• •Contact details — your name, email address, telephone number and company name.
• •Enquiry details — delivery postcode, type of enquiry and materials required.
• •Technical data — IP address, browser type and pages visited, collected automatically when you use our website.
• •Communications — records of any correspondence you send us.

We use your personal data to:

• •Respond to your enquiries and provide quotations.
• •Process and fulfil orders for building materials.
• •Communicate with you about your orders and our services.
• •Improve our website and services.
• •Comply with our legal obligations.

We will only contact you for marketing purposes if you have given us your explicit consent.

We process your personal data on the following legal bases:

• •Contract — where processing is necessary to fulfil an order or respond to a pre-contractual enquiry.
• •Legitimate interests — to operate and improve our business, provided your interests and rights are not overridden.
• •Consent — where you have given us clear consent to contact you for a specific purpose.
• •Legal obligation — where we are required to process data to comply with the law.

We do not sell or rent your personal data to third parties. We may share your information with:

• •Suppliers and logistics partners — to fulfil your order and arrange delivery.
• •IT and software service providers — who support the operation of our website and systems.
• •Professional advisers — such as accountants or solicitors where necessary.
• •Regulatory authorities — where required by law.

All third parties are required to handle your data securely and in accordance with applicable data protection law.

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting or reporting requirements. Enquiry records are typically retained for up to six years in line with standard business practice.

Under UK data protection law, you have the right to:

• •Access the personal data we hold about you.
• •Request correction of inaccurate or incomplete data.
• •Request erasure of your data in certain circumstances.
• •Object to or restrict our processing of your data.
• •Request a portable copy of your data.
• •Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. We use only essential cookies required for the website to function correctly. You can control cookies through your browser settings.

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or disclosure. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. We encourage you to review this policy periodically.